First in a series of posts by Peggy Fitzpatrick and Paul Biedermann.

apples
Truly memorable brands, whether personal or business, sprout from their essence. Brands that resonate with people don’t just focus on the product or service they provide, but do something much more palpable: they dig down deep and find what makes them special, and by this we mean more than just their latest sales proposition.

Take a manicure salon for example — is it a business that trims cuticles and polishes nails or is it really more about making people feel good about themselves? What if this brand were to find that one thing that really makes it special: making people feel pampered. Obviously, this would make a far better emotional connection beyond the more ordinary promise of good personal care.

If you are an accountant, is it about how good you are at crunching numbers, or is it that you help people’s financial dreams come true, thereby changing lives? Which makes for a more interesting brand? Which message speaks to people and captures their attention? The more impact your message carries, the better your brand!

Speak to me

Remember, good branding speaks to people. This is as true for companies as it is for individuals. It is easier for businesses to forget this, of course, but there is a change in the air and the savvy business owner or CEO is getting with the program too, humanizing their brands as they increasingly listen to, engage and interact with their customers.

Who are you?

One way to go about defining you, and what your brand should be, is to think about the three things that exemplify your true essence or core. Then take these core brand values and weave them into your total branding message.

What things are as natural to you as breathing and are what make you uniquely YOU? What are your true talents and skills, and what impact might they have on the world? What have people complimented you on over the years? What has made you stand out?

Self-analysis can be a challenge, yet it is critical to brand creation. If you get stuck, you may also try asking close friends to share what they feel makes you the special package that is YOU. Define those elements you feel are most important in achieving your personal or business goals and those that best represent your brand. This is where your true interests and passions lie, and perhaps even intersect with a viable business idea.

What this process also does is guarantee that your brand will be an honest, organic realization of all you are and all you have worked towards. This is what makes great brands shine, but even more, it is also what will make you happiest as you pursue your dreams. Creating a brand for yourself or your business may seem daunting at first, but taking the time upfront to nurture and develop it gives your brand the best chance to grow into something original and long lasting.

Tell your story

If you are able to tie this all together into a captivating story, so much the better. This is what creates an irresistible brand and piques interest in your pursuits. People respond to heartfelt stories, so if you can demonstrate the genesis of how your brand came about and that it was through a natural evolution of who you are, then you could really be onto something special! It will then be more than just a business, and nothing short of the embodiment of your life’s work. Never forget that authenticity is key to any good brand — the goal is to reveal the most honest, real picture of you and/or your business to the world.

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Package your brand

Once you have done the introspection required and honed in on what your brand should really be saying, then you need to take it to the next level. Listen closely, because this is where so many brands falter: you need to package your brand in the best, most effective way possible that expresses all that you are — one that speaks to your market, community, audience, or constituency and conveys your message loud and clear.

Through the smart, strategic use of design and sharp, concise language that gets your points across clearly and succinctly, you will be able to communicate what you or your business is about in a way that engages and brings people into what you have created. Utilizing good typography, color, imagery and other visual components, you will bring your brand to life in a way that either excites or achieves its impact by more subtle measures. 

Do it right the first time

One would be wise at this crucial step to go the extra mile and not cut corners, as so many brands mistakenly do. Make your brand image the most desirable, effective one it can be. Many make the mistake of either throwing something together quickly just to get something out, or trying to do it all themselves when an experienced professional would be the smarter course of action. 

Please don’t fall into the trap of doing something “good enough for now”, in hopes of redoing it later when resources are more plentiful. Many brands end up dissatisfied with their image but feel stuck, because they feel their logo and brand image already has vested equity and they will lose brand recognition. False starts can doom your brand, or at least become a costly redesign later. 

Plan, budget and leave the proper time to get it right upfront. The old adage holds true: you only get one chance to make a first impression. 

Well-nurtured, shiny apples stand out and taste the best!

Smart, cohesive branding that is coordinated with all your other marketing efforts and touch points from the beginning, will continuously reinforce itself, speaking with one powerful voice. In today’s busy, distracted, noisy world, it is the only way to ensure your brand has the best shot at being seen and heard. Integrated with your core, your true brand essence, you will have the makings of a brand that cannot be ignored. 

Be your brand! And shine. 

Images courtesy of www.themeetingplacenorth.co.uk and *Brunna Peretti Loureiro* licensed via Creative Commons. 
 
 
An art director friend and I used to joke that people who demand the ordinary are “Beige Brains” — about as much fun as the color itself. They're the ones who always do what’s safe, never reaching for something new and innovative. Let’s face it, more people are simply comfortable with beige than iridescent fuchsia.

Corporations are hotbeds of beige thinking, especially in times of insecurity. Sure, they aspire to compete with the smaller companies that are truly cutting-edge and they pay lip-service to “innovative thinking” and “the entrepreneurial mindset”, but in the end the lipstick is beige. 

Those who try to do what’s different or present something other than what has already been done a million times had better watch out — they’re likely in for a tough battle; navigating the hierarchies and balancing the politics — trying to get the necessary buy-in and holding onto some degree of ownership in case it actually goes somewhere and becomes a success. Usually, the life is sucked out of the idea and watered down to a point that rarely has any semblance to the original proposal. Just more of the same ol’, same ol’.

Such is the nature of being a team player and incorporating everybody else’s “great” ideas. Another good evaluation is on the way, but the work has suffered. And shouldn’t it really be about the work? In the end, it’s the company that has paid the price, but nobody notices. Everything is beige. Everyone is happy.

Robots and wallflowers need not apply

But times have changed and the old ways aren’t working anymore. Big companies know this and are desperately trying to figure it all out. Social media is forcing companies to put on a more human face as they seek to join the “conversation”, but I can see them tweeting by committee as I write this. After all, a lot is at stake when the barriers start coming down.

Creative people, by their very nature, are square pegs in round holes (or rather, ROUND pegs in square holes). Let’s face it, that’s what they’re paid to do. If the work they do always feels comfortable, they probably aren’t doing a good job. The worst kind of “Beige Brains” are the ones who are supposed to be creative, but really aren’t. They do the tried and true; copying trends rather than leading them. 

Creative people are the ones charged with pushing the envelope, seeking to do good work that stands out. And that’s what businesses need to do, today more than ever: STAND OUT and be themselves. If done correctly, success will follow.

It never feels comfortable. Good creative work rarely does. It’s risky.

Or is it riskier being lost in the crowd with everyone else?
 
 
Good graphic design and creative direction is about getting to the essence of a communications or business problem and creating a compelling, effective visual solution. Not to be confused with the cheap knockoff services that are so readily available these days, design is not about decoration and just making something look nice.

True creative professionals are experts at distilling information, clarifying it, and then packaging it in a way that engages its intended audience. They also see the big picture and how each communication or promotion fits into a larger puzzle and creates an overall brand experience — continually reinforcing itself through all the various touchpoints with the “customer”. The final objective? To inform or influence a targeted segment of people and evoke a desired response, whether it be more customers, sales, registrants, attendees, or the like. 

This is why good creative has real impact on the businesses it touches. But confusion persists.

Not just art – power!

Many people think of design as an art, which it is, but they have a more difficult time understanding its true marketing and communications power. They know it makes things look nice. Ok. Perhaps they know it’s about layout, or making a logo or an ad. Ok too. But beyond that, a true understanding of its importance is lacking. Moreover, the words “design”, “logo”, “creative” and the like, have been diluted and co-opted so many times that its hard to blame anyone for being confused.

How the pros do it

When real creative pros begin a project, they first learn about your business and its competitors. They assist in helping you define your objectives. A smart marketing plan is developed. Only then can a smart, integrated creative strategy be pursued. And only when this is done, will creative work be effective and have a true impact on your business. 

You simply don't get this from the quicky online logo services or off-the-shelf templates so prevalent today. You won’t get this from the local copy shop that offers logos and “graphic design” among its menu of services. The design services they provide are window dressing (and usually amateurish, irrelevant window dressing at that). Yes, they are “cheaper”. But those approaches can only hurt your business, rather than help it, because promoting one’s business the wrong way will only accelerate a bad outcome — no money saved there!

Real cost-savings

Of course, good creative does have a cost. But it’s important to appreciate that good creative people also provide many cost-saving ideas along the way: they are adept at finding the best solutions for a given budget; they streamline content and avoid unnecessary redundancies; they partner with their clients and service partners to determine the best way forward, avoiding costly technical or manufacturing inefficiencies. 

Creative passion also has its benefits

Most importantly, however, good creative people just want to do good work. It’s in their heart and soul. So, they have a vested interest in a successful result. 

It’s also common for designers to develop a passion for helping a particular business succeed – and when this happens it’s a win-win for everybody! Because the true value of good creative work lies in the long term successes of the businesses it touches. That will never happen from just filling out an online order form and the illusion of “saving” a few bucks. 

And who knows... you may even make a new friend along the way!